Roundtable Discussion: From the Front Lines of Care to the Future of Coordination

Roundtable Discussion: From the Front Lines of Care to the Future of Coordination

How Arbiter’s leadership team is turning real-world healthcare challenges into better, more connected experiences for patients

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“My dream would be that when it’s time to see a doctor, every friend and family member can see a great one within a few days.” - Ainsley MacLean, Arbiter Clinical Advisor and former Chief AI Officer of Kaiser Permanente

Access shouldn’t be aspirational. It should be expected. And yet for millions of patients, seeing a specialist means waiting months, navigating opaque referral pathways, and bracing for surprise bills. In our recent roundtable, Arbiter CEO Michelle Carnahan, Chief Product Officer Anjali Jamison, and Clinical Advisor and former Chief AI Officer of Kaiser Permanente, Ainsley MacLean, reflected on why they chose to build at Arbiter - and what it will take to fix one of healthcare’s most persistent failures: coordination.

A core insight emerged early: technology itself is not the fix. The real product is trust between a patient and a provider. It’s clarity about where to go next. It’s access within days, not months. It’s leaving a visit with confidence, not a phone number scribbled on a napkin. 

As the three share personal and professional stories, reliving delayed diagnoses, chaotic aftercare, and overwhelming uncertainty on the right next steps, they reinforce why Arbiter is focused on integrating data, guiding navigation, and closing the loop across the care journey.

AI has the potential to reconnect fragmented stakeholders and bring coherence to a system that too often feels disjointed. But meaningful change won’t come from another point solution or incremental workflow tweak. It requires disciplined execution, deep clinical partnership, and the hard work of integrating data, aligning incentives, and turning insight into coordinated action. That’s the work Arbiter is committed to -  ensuring care moves at the speed of need, and making access, clarity, and follow-through the standard, not the exception.

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